COVID-19

Please find all information relating to Shake Out’s response to COVID-19 here.

Our team/staff

OUR STORES

Eating in

Timely updates

COVID-19 ~ Timely updates per below:

Update 2nd December 2021, 8am:

From 3rd December 2021, we will be operating in line with the NZ Government Covid-19 protection framework and our team and customer safety remain our top priority. Please note vaccine passes will be required for all our team, suppliers & contractors that enter our store, as well as for customers to be served in store.

We believe everyone should enjoy our burgers, sides and shakes, so if you don't have a vaccine pass, please order online and select 'storefront' as your pick up method & wait at our contactless storefront pick-up point. Once your order is ready we'll bring it right out to you.

Please feel reassured that we have strict hygiene protocols in place and the health & safety of our team and customers remain our number one priority.

We are happy to welcome you back into our dining rooms, with a few new safety precautions. We ask that you please:

Scan in using the NZCOVID Tracer app
Mask up - Please wear a face covering until you pick up or receive your order
Please show us your Vaccine Pass at the kiosk so we can scan and hand over your buzzer

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Opening hours for all our stores remain the same ~ you can view these for your local store here.

We would like to thank everyone for their support during this time, we are a proud Kiwi brand and want to continue to serve the neighbourhoods where are in.

Update, 22nd September 2021, 8am:

From today, Shake Out Smales Farm will be online and open from 11am, Wednesday 22nd September - order online and pick up safely with our, contactless 'Storefront' pick up method or ‘Curbside’ (when available). Store opening hours are as follows:

Smales Farm:
Wed 22nd - Thu 23rd September
11am - 9pm

Fri 24th - Sat 25th September
10am - 10pm

Sun 26th - Thu 30th September
10am - 9pm

Our Palmerston North and Hamilton East (out of Auckland) stores will remain open and operating under the guidance of Delta Alert Level 2 for contactless in-store orders made via our cashless kiosks - to eat-in or takeaway. As well as for contactless online ordering to pick up in-store.

We ask that:

All customers record their visit to our stores by scanning the Government COVID Tracing QR code displayed at the storefront (or manually completing a Ministry of Health guest register for the purposes of contact tracing).
For the safety of yourself and our staff, that customers please wear a mask or suitable face covering store until your order has been collected.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 8th September 2021, 8am:

From today, our Hamilton East and Palmerston North (out of Auckland) stores will now be open and operating under the guidance of Delta Alert Level 2; while Smales Farm (Auckland) will remain closed under Alert Level 4.

In adherence to the current Alert Level system, the following ways to order will be available:

Palmerston North and Hamilton East (Level 2) will be open for contactless in-store orders made via our cashless kiosks - to eat-in or takeaway. As well as for contactless online ordering to pick up in-store.

We continue to encourage customers to use online ordering, both for dine-in and takeaway orders. By using your own device to place your order, reduces the possible touchpoints in our store.

Under the new Alert Level 2 rules, we now require:

All customers to record their visit to our stores by scanning the Government COVID Tracing QR code displayed at the storefront (or manually completing a Ministry of Health guest register for the purposes of contact tracing).
For the safety of yourself and our staff, that customers wear a mask or suitable face covering into the store until your order has been collected.

As always, and regardless of the current Alert Level, staff and customer safety remains our top priority. We thank you for your continued support, patience and understanding. We look forward to bringing you your favourite Shake Out treats in the safest way possible.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 31st August 2021, 4pm:

In light of the announcement made by the NZ Government that regions South of Auckland will transition to Alert Level 3 at 11:59pm on Tuesday 31st August, Shake Out Hamilton East & Palmerston North will be online and open from 10am, Wednesday 1st September - order online and pick up safely with our, contactless 'Storefront' pick up method. Store opening hours are as follows:

Hamilton East:

Sun ~ Thu
10am - 9pm

Fri & Sat
10am - 10pm

Palmerston North:

Mon ~ Sun
10am - 9pm

Our Smales Farm, Auckland store (Alert Level 4) will remain closed - hang in there Aucklanders, we can't wait to see you soon!

We will continue to update you via this webpage with any relevant updates. You can read more about our safety precautions both for our staff and in our stores on this page.

Update, 18th August 2021, 8:30am:

From today, all stores will be closed in adherence with The New Zealand Government's directive to move to Alert Level 4.

We will continue to update you via this webpage and social media as more information comes to light.

Stay safe, stay kind, and we'll see you soon 💚.

Update, 7th March 2021, 9am:

Here we go again, NZ. We all know the drill. As of today, all Shake Out stores will be open and operating under the relevant Alert Level system ~ Smales Farm under Alert Level 3. Hamilton East & Palmerston North under Alert Level 2.

This is in light of the recent announcement made by the NZ Government to transition to Alert Level 3 (Auckland) and Alert Level 2 (rest of NZ) at 6:00am on Sunday 28th February.

We are well versed in Alert Level changes and staff and customer safety remains our top priority. Dining and contactless collection methods will be available for customers to order, which will vary from store-to-store.

Stores:

Smales Farm (Level 3) will be open from 10am today for online orders only (to take away). Contactless collection can be made at the Storefront or using our Curbside pick up method.
Palmerston North and Hamilton East (Level 2) will be open from 10am today for dine-in with increased safety precautions; as well as online ordering to pick up in-store or at Curbside.
We continue to encourage customers to use online ordering during level 2, both for dine-in and takeaway orders to reduce the possible touchpoints in our store.

As always, we thank you for your continued support, patience and understanding. We will continue to update you via the COVID-19 updates page on our website and social media.

Stay kind, stay local - we look forward to seeing you soon.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 28th February 2021, 10am:

From today, our Smales Farm (Auckland) store will now be open and operating under the guidance of Alert Level 2; while Hamilton East and Palmerston North (out of Auckland) will be operating under Alert Level 1.

In adherence to the current Alert Level system, the following ways to order will be available:

Smales Farm (Level 2) will be open for contactless in-store orders made via our cashless kiosks - to eat-in or takeaway. As well as for contactless online ordering to pick up in-store or at Curbside.
Palmerston North and Hamilton East (Level 1) will have their dine-in and takeaway restrictions loosened and will be open from 10am, as usual.

At all levels, we continue to encourage customers to use online ordering, both for dine-in and takeaway orders. By using your own device to place your order, reduces the possible touchpoints in our store.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 18th February 2021, 11am:

Great news NZ! After a very brief stay in Alert Level 3, our Smales Farm (Auckland) store will be open and operating under the guidance of Alert Level 2; while Hamilton East and Palmerston North (out of Auckland) will be operating under Alert Level 1.

In adherence to the current Alert Level system, the following ways to order will be available:

Smales Farm (Level 2) will be open for contactless in-store orders made via our cashless kiosks - to eat-in or takeaway. As well as for contactless online ordering to pick up in-store or at Curbside.
Palmerston North and Hamilton East (Level 1) will have their dine-in and takeaway restrictions loosened and will be open from 11am, as usual.

At all levels, we continue to encourage customers to use online ordering , both for dine-in and takeaway orders. By using your own device to place your order, reduces the possible touchpoints in our store.

As always, and regardless of the current Alert Level, staff and customer safety remains our top priority. All stores will have Government QR Codes at entrance and collection points for customers to use when collecting their Shake Out fix - we encourage our customers to use this responsibly.

We thank you for your continued support, patience and understanding. We look forward to bringing you your favourite Shake Out treats in the safest way possible.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 15th February 2021, 11am:

As of today, all Shake Out stores will be open and operating under the relevant Alert Level system ~ Smales Farm will be operating under Alert Level 3. Hamilton East & Palmerston North will be operating under Alert Level 2.

This is in light of the recent announcement made by the NZ Government to transition to Alert Level 3 (Auckland) and Alert Level 2 (rest of NZ) at 11:59pm on Sunday 14th February.

We are well versed in Alert Level changes and staff and customer safety remains our top priority while we re-implement appropriate Level 2 and 3 safety procedures with our local store owners and team. Dining and contactless collection methods will be available for customers to order, which will vary from store-to-store.

Stores:

Smales Farm (Level 3) will be open from 11am today for online orders only (to take away). Contactless collection can be made at the Storefront or using our Curbside pick up method.
Palmerston North and Hamilton East (Level 2) will be open from 11am today for dine-in with increased safety precautions; as well as online ordering to pick up in-store or at Curbside.
We continue to encourage customers to use online ordering during level 2, both for dine-in and takeaway orders. By using your own device to place your order, reduces the possible touchpoints in our store.

All stores will have Government QR Codes at entrance and collection points for customers to use when collecting their Shake Out fix - we encourage our customers to use this responsibly.

We thank you for your continued support, patience and understanding. We will continue to update you via the COVID-19 updates page on our website and social media.

In the meantime, stay safe and see you soon.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 31st August 2020, 10am:

As of today, all Shake Out stores will be operating at Alert Level 2, while Shake Out Smales Farm (Auckland) will be adhering to the slightly adjusted Level 2.5 as outlined by the NZ Government.

At all stores, Shake Out customers will be able to order in-store using our cashless kiosks for dine-in or takeaway. Takeaway orders can also be placed online for contactless collection in-store or delivered direct to customer’s cars using our Curbside pick up method. All stores are accepting cashless orders only.

Staff and customer safety is our top priority so we continue to encourage people to use online ordering to make orders in-store or pick up during Level 2. By using your own device to place your order, reduces the possible touch points in our store. All stores will have Government QR Codes at entrance and collection points for customers to use when collecting their Shake Out fix - we encourage our customers to use this responsibly.

We thank you for your continued support, patience and understanding and look forward to seeing you in-store (at a safe distance) soon!

You can read more about eating-in, as well as our our safety precautions both for our staff and in our stores on this page.

Update, 13th August 2020, 10am:

Our Smales Farm store will be open today from 11am-8pm for online orders only. Contactless collection can be made at the Storefront or using our Curbside pick up method.

Palmerston North (10am - 9pm) and Hamilton East (10am - 9pm) will be open for dine-in with increased safety precautions, as well as online ordering to pick up in-store or at Curbside.

All stores will have Government QR Codes at entrance and collection points for customers to use when collecting their Shake Out fix.

Stay safe team!

You can read more about eating-in, as well as our our safety precautions both for our staff and in our stores on this page.

Update, 12th August 2020, 10am:

In light of the recent announcement made by the NZ Government to transition to Alert Level 3 (Auckland) and Alert Level 2 (rest of NZ) on Wednesday 12th August, our stores will be opening later for various dining and contactless collection methods, which will vary from store-to-store.

Staff and customer safety is our top priority so we are taking this extra time to re-implement appropriate Level 2 and 3 safety procedures with our local store owners and team.

Stores:

Smales Farm (Level 3) will be closed today. Further updates regarding store hours and details of collection methods to follow.
Palmerston North and Hamilton East (Level 2) will be open from 4pm today for dine-in with increased safety precautions, as well as online ordering to pick up in-store or at Curbside. We continue to encourage people to use online ordering to make in orders in-store or pick up in level 2. By using your own device to place your order, reduces the possible touch points in our store, and you are not required to fill out a contact tracing form as your credentials are captured in platform.

We thank you for your continued support, patience and understanding. We will continue to update you via the COVID-19 updates page on our website and social media.

In the meantime, stay safe and see you soon.

Update, 9th June 2020, 10am:

All stores continue to be open going into level 1, as of Tuesday 9th June.

We continue to welcome you into our dining rooms, with a few small changes to the safety precautions in place. We will continue to offer in-store pick up orders which can be placed online or in-store using our kiosks, as well as making previously disestablished tables available for eat-in customers. Curbside pick up will also be available at all stores heading into level 1 as a pick method for online orders.

We do continue to encourage customers to use online ordering to make orders for in-store dining or pick up in level 1. By using your own device to place your order, reduces the possible touch points in our store, and you are not required to fill out a contact tracing form as your credentials are captured in platform.

We would like to thank everyone for their support during this time, we are a proud Kiwi brand and want to continue to serve the neighbourhoods where are in.

You can read more about eating-in, as well as our our safety precautions both for our staff and in our stores on this page.

Update, 18th May 2020, 11am:

Our Hamilton East store is now open ~ for details see here.

Update, 13th May 2020, 7pm:

All stores continue to be open going into level 2 tomorrow.

We are happy to welcome you back into our dining rooms, with a few new safety precautions. We will no longer be offering storefront pick up as this will return to our normal in-store pick up offer ~ collecting from the counter inside the store.

We have been working away to keep us all safe. We do continue to encourage people to use online ordering to make in orders in-store or pick up in level 2. By using your own device to place your order, reduces the possible touch points in our store, and you are not required to fill out a contact tracing form as your credentials are captured in platform.

We would like to thank everyone for their support during this time, we are a proud Kiwi brand and want to continue to serve the neighbourhoods where are in.

You can read more about eating-in, as well as our our safety precautions both for our staff and in our stores on this page.

Update, 30th April 2020, 4:30pm:

Palmerston North will now be open 10am - 9pm, seven days. For more info, please read the store details here.

Update, 30th April 2020, 11:45am:

We are pleased to announce a new semi-permanent location! Our Pop Up container will call The Trusts Arena home for the next few months. Read more here: New store opening blog.

You can order now for storefront collection.

Update, 29th April 2020, 7:45pm:

Our Palmerston North store has closed early. Back tomorrow! 🍔

Update, 29th April 2020, 10.30am:

We experienced some technical issues with curbside orders yesterday. To ensure this doesn’t happen again we have disabled curbside pick ups for today at all stores. We hope to have it up and running tomorrow.

Update, 28th April 2020, 7.00pm:

Due to unforeseen circumstances (and a couple of technical issues) we have had to shut our stores earlier than planned. We will endeavour to work through this overnight, in order to be back on the grills tomorrow!

Update, 24th April 2020, 5.00pm:

All our stores will be online and open from Tuesday - order online and pick up safely with our, new, contactless 'Curbside' and 'Storefront' pick up methods. Store opening hours as follows:

Smales Farm:
Mon ~ Sun
12pm - 8pm

Palmerston North:
Mon ~ Sun
10am - 10pm

We hope to be opening Hamilton East and our pop up store at Trusts Stadium soon.

Update, 21st April 2020, 10.00am:

Shake Out along with its Franchise partner have announced their intention to close the Shake Out Browns Bay store. With the social and economic impact of COVID-19 and lack of confidence in the store's position, the decision has been made not to re-open the store. It will remain closed as the country transitions between level 4 and level 3.

You can read more here.

Update, 20th April 2020, 5.30pm

In light of the recent announcement made by the NZ Government to transition to Alert Level 3 on Tuesday 28th April, it is our intention that we will re-open Shake Out for various contactless collection methods.

Exact store opening times and details of collection methods to follow.

Update, 20th April 2020, 11.30am

We’ve been working away behind the scenes to bring Shake Out to the neighbourhood in new and safe ways during Alert Level 3 – including options like storefront pick up and contactless curbside collection.

We are awaiting the timeline from today's briefing at 4pm to determine our next move to keep our customers and team safe.

We're excited to swing open our doors in the very near future and hope 2 metre you soon!

Update, 26th March 2020, 10.00am

See you soon Shake Out friends and neighbours. We have closed our doors in direct response to the NZ government’s increased COVID-19 alert level.

We thank you for your continued support, patience and understanding. We will continue to update you via the COVID-19 updates page on our website and social media.

In the meantime, stay safe and see you soon.

Update, 25th March 2020, 5:45pm:

Our Smales Farm & Browns Bay stores are now closed.

Update, 24th March 2020, 2:30pm:

From 9pm Wednesday 25th March, our stores will close their doors, we will turn off our grills and hang up our aprons until such a time when we can reopen. This is in direct response to the NZ Government's increased COVID-19 level from 3 to 4.

We are all in this together and we will continue to work on different ways we can continue to bring Shake Out to you during these unprecedented times. We will continue to update you via this webpage and social media.

Update, 23rd March 2020:

Our stores are open but our dining rooms are now closed. This is in response to the increased alert level, level 3, indicated from the NZ Government.

Ordering in-store to take-away, and ordering online for express pick-up continue to be available.

All stores across our network will shut their dining rooms to customers. This means you will no longer be able to dine-in at our stores.

This action will be brought into effect as soon as possible in stores nationwide.

Finally, we are working on different ways we can continue to bring Shake Out to you during these unprecedented times. We will continue to update you via this webpage and social media. We are a proud New Zealand company and will endeavour to support our loyal staff, customers and the local community through this time. We are in this together.

Original statement, 17th March 2020

As the impact of COVID-19 grows, we think it is important to let you know we continue to be open across the country.

The situation is rapidly changing, but right now we plan to keep our doors open, our grills hot and to continue to make burgers for you, your family and the wider community – just with a few more precautions and a double down on safety protocols. We continue to provide quality food and take pride in our health and safety practices. We know that certain situations require us to implement updated procedures, listen to the experts and be nimble so we can continue to cater to our customers. This is one of those situations.

Your needs
We know that you will be relying quite heavily on eating at home or quick pick-up right now. In order to feed your needs, we have implemented the following:

We continue to encourage you to order online and pick-up in-store, supporting reduced social contact.
Stores are open and will be until further notice. We will promptly inform you, via social media channels or our website, of any changes to opening hours, in-store menu selection or any other changes that may arise.
As always, if your experience in-store is anything less than expected, please let our staff in-store know at once. Otherwise please get in touch with us via email or social media if you have any further questions.

Our stores
Peace of mind and risk mitigation goes a long way, so we have implemented (above and beyond our usual extensive health and safety programme):

All stores have sanitiser stations available on entry and on counters.
We have reduced front-of-house reusable touch points.
All stores have cashless and touchless facilities available.
We have doubled the amount of deep cleaning procedures in our stores.

Our staff
Our teams have always taken in pride in offering you the best experience. We consider our people are central to everything we do and as such, have implemented the following to support them during this time:

If any team member feels unwell, they will remain at home, and we encourage our customers to do the same. If unsure, please call Healthline on 0800 358 5453.
All staff undergo continuous training in adherence with our thorough health and safety protocol and auditing. We have extended this by implementing specific COVID-19 online safety training to all stores.

It goes without saying this is a tricky time for us all. We cannot predict how this situation may progress; we are closely monitoring this in real-time based on the advice the World Health Organisation and the Ministry of Health are providing. We are reviewing our approach regularly.

Thank you for your continued support.

COVID-19 ~ Our Stores

Food safety has always been the highest importance for us. Since the introduction of Alert Level 4 in March 2020 we have added additional processes and training to ensure we are applying new procedures, above and beyond the guidance of the Ministry of Health. Regardless of eat in, takeaway or online pick up orders, the following will be implemented in our stores:

We have doubled the amount of deep cleaning in our stores.
Hand sanitiser will be available in our stores; next to the ordering kiosks and at the in-store pick up counter.
At certain alert level settings, disposable masks will be made available in some of our stores (where possible) for customers who do not have one; at the in-store pick up counter.
For the safety of yourself and our staff, at certain alert level settings, customers are required to show a valid vaccination pass upon entering our stores and are required to wear a mask or suitable face covering into the store until your order has been collected.
Where dine-in is possible, tables and seats will be spaced (or disestablished) 1 metre apart to support appropriate physical distancing.
Where possible, tables and chairs will be wiped between customers.
Please sanitise your hands before and after using our kiosks. Some kiosks will be out of action to help increase distancing between customers.
Our buzzers will be available in stores and should be returned to our return station when you collect your order.
We encourage you to order on your phone, this helps control the number of services you touch in our stores and ensure a smooth ordering process.
At certain alert levels, all orders will be supplied in takeaway packaging and our dine-in trays will be unavailable.

COVID-19 ~ Our Staff

Our top priority throughout the change in alert levels and transition to the NZ Government Covid-19 Protection Framework is to continue to keep our customers and staff safe. Our team are well versed in bringing Shake Out to customers safely and confidently, with strict hygiene protocols in place.

We are applying the following guidance to all staff, in all stores:

Have undergone continuous COVID-19 specific online safety training on top of our thorough health and safety e-learning.
Will all be required to wear a face mask in both front of house and back of house positions during certain alert settings. Masks have been made available to all staff.
Are required to sanitise surfaces every 15 minutes and thoroughly wash and sanitise hands frequently.
Where possible, will be required to follow 1m physical distancing guidelines in kitchens and (where possible) 2m physical distancing when moving through our dining rooms.
Our staff will also be sanitising their hands before taking out takeaway orders; and sanitising again when re-entering the kitchen.
Are required to stay at home if they are feeling unwell.
Will continue to wear freshly washed uniforms for each shift, including aprons.

COVID-19 ~ Eating in

We are operating in line with the NZ Government Covid-19 protection framework and our team and customer safety remain our top priority.

Order in-store via kiosk:

Facemasks are no longer required but are encouraged indoors. You are not required to wear a mask while seated for lunch or dinner
You are no longer required to scan in with a vaccine pass to collect your order
Please sanitise your hands before touching our kiosks
Please make your order and pay ~ we are cashless and encourage contactless payment (paywave)
While waiting for your order, please socially distance yourself 1m from our team other customers
When your buzzer buzzes, go to pick up counter
Place buzzer in the specified collection zone and collect your order
Please feel free to eat at the available tables whilst keeping a safe physical distance from others
Enjoy your food!

Order online to collect in-store:

Go to shakeout.co/order
Login or sign up to make your order
Confirm order ~ be sure to select the right store and your desired pick up time
When your order is ready, at the allocated time go to our pick up area in-store and wait for your name to be called. You are no longer required to scan in with a vaccine pass to collect your order
Collect your order
Hand sanitiser is available at all pick up points
Enjoy your food!